topic Re: O2 Cut Both Phones Off - eSim in Tech Support

O2 Cut Both Phones Off - eSim

oppp — Wed, 12 Jun 2024 14:58:37 GMT

Step 1: I tried transferring the eSmi via the settings... the easy way was never going to work. Call O2 my phone tells me.

Next step: call o2... They cut me off by ordering the eSim, the last thing I heard. "I will guide you through how to do it"... silence. This left me with 2 phones, both cut off.

Step 3: Use someone else's phone to speak with O2. "You need to login to My O2"... to access my account I have to verify it by receiving a code, via text. Phone has been cut off, not going to work as can't receive texts.

Such a stupid process. Apparently I now have to wait for something via email, I bet I have to login to My O2 to get this QR code.

Anyone had to deal with this?

Re: O2 Cut Both Phones Off - eSim

MI5 — Wed, 12 Jun 2024 15:01:34 GMT

Yep. It's the new secure process that some genius came up with.

Re: O2 Cut Both Phones Off - eSim

oppp — Wed, 12 Jun 2024 15:04:36 GMT

Fantastic isn't it!

Did you get everything needed for the eSim on email? Or did you have to login to My O2?

Re: O2 Cut Both Phones Off - eSim

MI5 — Wed, 12 Jun 2024 15:14:19 GMT

I did it through MyO2 @oppp

You could try in store if you're desperate?

Re: O2 Cut Both Phones Off - eSim

oppp — Wed, 12 Jun 2024 15:28:15 GMT

Ok thanks, I might have to.

Be nice if someone from O2 on here could let me know.

Re: O2 Cut Both Phones Off - eSim

pgn — Wed, 12 Jun 2024 15:31:08 GMT

Wouldn't it just, @oppp 😆

Re: O2 Cut Both Phones Off - eSim

Bambino — Wed, 12 Jun 2024 15:36:19 GMT

@oppp wrote:
Ok thanks, I might have to.

Be nice if someone from O2 on here could let me know.

This is a customer community, @oppp There is no one from O2.

Re: O2 Cut Both Phones Off - eSim

oppp — Wed, 12 Jun 2024 15:46:14 GMT

@Bambino I've seen O2 representatives answer queries on this forum?

Re: O2 Cut Both Phones Off - eSim

Bambino — Wed, 12 Jun 2024 15:44:25 GMT

@oppp Only the community manager or possibly a moderator. They have no access to anyone's account information.

Re: O2 Cut Both Phones Off - eSim

Enlli — Wed, 12 Jun 2024 15:52:22 GMT

@oppp wrote:
@Bambino I've seen O2 representatives answer queries on this forum?

Nearly 12 months now since they removed the account advisors from here and left it to the customers

Re: O2 Cut Both Phones Off - eSim

MI5 — Wed, 12 Jun 2024 16:46:20 GMT

Cheaper innit.

Re: O2 Cut Both Phones Off - eSim

pgn — Wed, 12 Jun 2024 16:49:31 GMT

Peanuts and monkeys come to mind 🙄