topic Re: Alcatel personal hotspot in Tech Support

Alcatel personal hotspot

Jeanie — Thu, 18 Jan 2024 21:23:54 GMT

Alcatel mobile personal hotspot keeps turning itself off. Can anyone help to solve this problem.

Re: Alcatel personal hotspot

Enlli — Thu, 18 Jan 2024 22:05:52 GMT

Have you asked Alcatel. Not sure how many people here have knowledge of the unit

@Jeanie wrote:
Alcatel mobile personal hotspot keeps turning itself off. Can anyone help to solve this problem.

Re: Alcatel personal hotspot

MaggieJ — Fri, 07 Jun 2024 17:06:40 GMT

I have exactly the same problem. O2 sell the Alcatel pocket hotspot so if it isn't working it's down to the vendor to address the issue in the first instance. Can anyone help with this issue please?

Re: Alcatel personal hotspot

Enlli — Fri, 07 Jun 2024 17:18:23 GMT

Well nobody came back on this from January

Tag @Jeanie if you want to know what happened to their unit

Re: Alcatel personal hotspot

Oxonian — Sat, 08 Jun 2024 11:52:42 GMT

@MaggieJ wrote:
I have exactly the same problem. O2 sell the Alcatel pocket hotspot so if it isn't working it's down to the vendor to address the issue in the first instance. Can anyone help with this issue please?

@MaggieJ

You need to contact O2 as the vendor if you want them to address your problem. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are UK-based and have a good reputation for solving problems !

A complete schedule of how to contact O2 is in :-

Re: Alcatel personal hotspot

MaggieJ — Tue, 11 Jun 2024 08:09:48 GMT

Great advice thanks - though I've actually discovered it's working perfectly
For some reason, once it's connected all the lights go out apart from the battery light, so it only looks like it's not working. It also helped to realise that the Wifi code was with the battery and not 'admin' which is the default password for the Alcatel app. Durr...

Re: Alcatel personal hotspot

Oxonian — Tue, 11 Jun 2024 20:37:22 GMT

That's good @MaggieJ, glad you have resolved your problem ! 👍