topic Re: No signal in Tech Support

No signal

JS79 — Tue, 04 Jun 2024 23:07:13 GMT

Hi, For the past 4 years both my son and I have not been able to get a decent signal anywhere we go. We have upgraded our phones and more recently followed the steps to e network, choose manually and nothing works. Worse still we went on holiday from the midlands to Devon and suddenly we finally got 5g for the first time! Yet in the centre of Birmingham or outskirts at our own home we cannot get signal in some rooms. Please help I am at the end of my tether and hate having to hotspot my partners phone all the time.

Re: No signal

MI5 — Wed, 05 Jun 2024 07:16:33 GMT

@JS79

O2 have known issues with capacity in heavily populated areas.

Indoors signal can also be patchy

WiFi calling, as in the guide, can help with calls.

If the issue has been going on for 4 years it's time for you to consider other networks. Try PAYG sim cards from other networks to see which works best for you.

Re: No signal

japitts — Wed, 05 Jun 2024 07:26:57 GMT

If you have no coverage anywhere you go, it suggests a phone fault and you should consider comparing with other O2 users.

If you have varying levels of coverage, or poor coverage in certain areas, this indicates a coverage issue. Good indicated coverage but poor data speeds suggests a capacity issue.

If you mention that other networks are performing well in the same locations, it's pointing at an O2 issue.

Re: No signal

Oxonian — Wed, 05 Jun 2024 19:01:08 GMT

@JS79

These might help :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Re: No signal

MI5 — Wed, 05 Jun 2024 19:04:22 GMT

It's not likely to suddenly be fixed after 4 years...

It's clearly an O2 dead spot the OP lives in.

Re: No signal

Bambino — Wed, 05 Jun 2024 22:30:52 GMT

@JS79 You and your son have had poor service for four years, and you're just now getting around to complaining about it? Really? Why would you still be with O2 after all this time?

Do you at least use WiFi calling when you're at home? Wifi and 4G Calling explained | O2