topic Re: No 4g just hplus in Tech Support

No 4g just hplus

Lou7000 — Tue, 04 Jun 2024 12:52:32 GMT

hi, my son has a Samsung galaxy and he has not been getting 4G for quite some time ever since we changed his phone and Sim card on the insurance policy. In fact all he gets is H plus I have phoned three times and have been promised an engineer would call which they never have and I am at my wits end about what to do about it. Can anybody help?

Re: No 4g just hplus

Enlli — Tue, 04 Jun 2024 13:00:04 GMT

O2 rarely phone.

Are other people getting O2 4G in the same location?

Is the network type set to 4G (LTE) on his phone?

Re: No 4g just hplus

Oxonian — Wed, 05 Jun 2024 18:10:56 GMT

@Lou7000

These might help :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Re: No 4g just hplus

Lou7000 — Wed, 05 Jun 2024 21:59:57 GMT

Thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it thank you for the suggestions. Unfortunately he has this problem in multiple locations so we know it isn’t a mast issue and he has got it set. LTEset