topic Re: Unpaid Bill now paid but phone still off. in Tech Support

Unpaid Bill now paid but phone still off.

M3ltdown2k14 — Wed, 05 Jun 2024 14:57:25 GMT

All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

Re: Unpaid Bill now paid but phone still off.

MI5 — Wed, 05 Jun 2024 14:59:49 GMT

@M3ltdown2k14

Use Skype to call

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here

Re: Unpaid Bill now paid but phone still off.

Bambino — Wed, 05 Jun 2024 15:46:26 GMT

@M3ltdown2k14 If you only recently paid the bill bear in mind that it can take 24-48 hours to clear O2's account. Your service won't be restored until the payment clears.

Re: Unpaid Bill now paid but phone still off.

M3ltdown2k14 — Wed, 05 Jun 2024 16:02:40 GMT

Sorted now. I went through Skype like suggested above. It was paid 5 days ago, something was stopping it from unrestricting their end.

Re: Unpaid Bill now paid but phone still off.

MI5 — Wed, 05 Jun 2024 16:03:40 GMT

Good news @M3ltdown2k14 👍