https://community.o2.co.uk/t5/Tech-Support/Galaxy-s24/m-p/1722127#M48689 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5568453">@Diane1012</a>&nbsp;</P><P>Check your orders in your MyO2.</P><P>Your number is probably still registered in the text message RCS settings on your old phone.</P><P>It works best if you remove physical sim first.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="esim install.jpg" style="width: 785px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/56943i4392211581D263FC/image-size/large?v=v2&amp;px=999" role="button" title="esim install.jpg" alt="esim install.jpg" /></span></P> Tue, 04 Jun 2024 16:00:56 GMT MI5 2024-06-04T16:00:56Z https://community.o2.co.uk/t5/Tech-Support/Galaxy-s24/m-p/1722115#M48686 <P>I'm trying to retrieve the vat invoice for this phone and although it states it's ready I can't find it.&nbsp; I need it to claim my free watch. Also does anyone know why my incoming text messages are still being received on my old galaxy s9?&nbsp; And just one more question please on trying to install the esim it states transaction invalid.&nbsp; I've disabled sim 1 (not using sim 2) do I physically have to remove the sim card?</P><P>Thankyou</P><P>Diane</P> Tue, 04 Jun 2024 15:36:00 GMT https://community.o2.co.uk/t5/Tech-Support/Galaxy-s24/m-p/1722115#M48686 Diane1012 2024-06-04T15:36:00Z https://community.o2.co.uk/t5/Tech-Support/Galaxy-s24/m-p/1722127#M48689 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5568453">@Diane1012</a>&nbsp;</P><P>Check your orders in your MyO2.</P><P>Your number is probably still registered in the text message RCS settings on your old phone.</P><P>It works best if you remove physical sim first.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="esim install.jpg" style="width: 785px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/56943i4392211581D263FC/image-size/large?v=v2&amp;px=999" role="button" title="esim install.jpg" alt="esim install.jpg" /></span></P> Tue, 04 Jun 2024 16:00:56 GMT https://community.o2.co.uk/t5/Tech-Support/Galaxy-s24/m-p/1722127#M48689 MI5 2024-06-04T16:00:56Z