topic Cannot connect to O2 Wifi in Tech Support

Cannot connect to O2 Wifi

WildTeaspoon — Tue, 04 Jun 2024 12:43:31 GMT

My place of work uses O2 wifi for its network. About a week ago it went down and since then I have been unable to reconnect. I have contacted O2 and they're saying nothing is work at their end.

When I do try to connect, I either get a blank Safari Page pop up that would normally ask for my details to register with the network OR I get a "no internet" error.

I have cleared my cookies and cache, but it has made no difference. I am also not the only staff member with this issue.

Re: Cannot connect to O2 Wifi

MI5 — Tue, 04 Jun 2024 12:47:40 GMT

@WildTeaspoon

Sounds like your router needs rebooting.

Re: Cannot connect to O2 Wifi

WildTeaspoon — Tue, 04 Jun 2024 13:03:34 GMT

We have tried that. The issue bizarrely appears to have affected only iPhones. I tried to share the wifi through my work computer (which is connected), but I keep on getting a blank login page that just says O2 Captive Wifi Login.

Re: Cannot connect to O2 Wifi

Bambino — Tue, 04 Jun 2024 14:14:22 GMT

@WildTeaspoon I'm not an iPhone user, but in Android you can forget the WiFi setting and then search for it again. Don't know if it's the same with iPhones.

Alternatively, you can contact Apple to see if they can assist: Contact – Official Apple Support (UK)

Re: Cannot connect to O2 Wifi

WildTeaspoon — Fri, 07 Jun 2024 15:05:26 GMT

Fixed. Got an email notification yesterday evening to tell me that O2 had resolved some issues in my area.

Thanks for your suggestions and help.