topic Since being moved from Virgin my O2 signal is virtually nonexistent in Tech Support https://community.o2.co.uk/t5/Tech-Support/Since-being-moved-from-Virgin-my-O2-signal-is-virtually/m-p/1721230#M48551 <P>I was moved from Virgin Media to O2 for my mobile. Since then my mobile signal in my home is virtually nonexistent. I am constantly being told there is no issue. I recently took out a new contract with O2 after being assured the issues were being resolved . Up to now nothing has changed. Can you please advise why I am paying for a poor quality of service. I should not be walking around my own home trying to find a signal. I rely on my mobile, but at the moment it is no use to me when I an indoors.&nbsp;</P> Fri, 31 May 2024 17:08:47 GMT Ell2 2024-05-31T17:08:47Z Since being moved from Virgin my O2 signal is virtually nonexistent https://community.o2.co.uk/t5/Tech-Support/Since-being-moved-from-Virgin-my-O2-signal-is-virtually/m-p/1721230#M48551 <P>I was moved from Virgin Media to O2 for my mobile. Since then my mobile signal in my home is virtually nonexistent. I am constantly being told there is no issue. I recently took out a new contract with O2 after being assured the issues were being resolved . Up to now nothing has changed. Can you please advise why I am paying for a poor quality of service. I should not be walking around my own home trying to find a signal. I rely on my mobile, but at the moment it is no use to me when I an indoors.&nbsp;</P> Fri, 31 May 2024 17:08:47 GMT https://community.o2.co.uk/t5/Tech-Support/Since-being-moved-from-Virgin-my-O2-signal-is-virtually/m-p/1721230#M48551 Ell2 2024-05-31T17:08:47Z Re: Since being moved from Virgin my O2 signal is virtually nonexistent https://community.o2.co.uk/t5/Tech-Support/Since-being-moved-from-Virgin-my-O2-signal-is-virtually/m-p/1721231#M48552 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5416659">@Ell2</a>&nbsp;</P><P>Did you get a new O2 sim?</P><P>If not, pop in store with photo ID to get a free swap.</P><UL><LI><A href="https://www.o2.co.uk/storelocator" target="_blank" rel="noopener">Find a store</A></LI></UL> Fri, 31 May 2024 17:14:28 GMT https://community.o2.co.uk/t5/Tech-Support/Since-being-moved-from-Virgin-my-O2-signal-is-virtually/m-p/1721231#M48552 MI5 2024-05-31T17:14:28Z