topic Re: My O2 - shows wrong info. in Tech Support

My O2 - shows wrong info.

KevKev — Fri, 31 May 2024 14:05:29 GMT

Hello,

Why when I login it says ‘You’ve chosen 0 of your 1 available Extras on us.’
But wants to charge me for any I select, that would be on me. I’m sure ‘on us’ should mean I don’t pay. Presume website is incorrect.

Also when I look at welcome screen, Data ‘unlimited’ then click on allowance it says 250gb.

What one is it? It should be unlimited.

cheers

Kev

Re: My O2 - shows wrong info.

MI5 — Fri, 31 May 2024 15:41:08 GMT

@KevKev

If you have volt benefits your data is increased to unlimited after 14 days.

To claim extra, see here

Re: My O2 - shows wrong info.

KevKev — Fri, 31 May 2024 22:02:13 GMT

Thanks for the links.

I'm 5 months into my contract, I haven't used the sim yet so maybe if I did it would show unlimited allowance which comes with the volt benefits.

I also spoke to customer services today, seems the issue with my extra is I didn't activate an extra within 28 days or I picked one and didn't activate it with the partner.

Just a pity the website keeps telling to choose one 'on us', its like here's what you could have had lol .

cheers

Kevin

Re: My O2 - shows wrong info.

MI5 — Fri, 31 May 2024 22:21:58 GMT

Yes, here's what you could have won, lol, instead it's BFH 😀