topic Re: Free extras in Tech Support

Free extras

Coeus — Wed, 08 Apr 2020 08:03:11 GMT

Having upgraded my O2 deal I can get a 6 month access to certain Extras. One is Cafeyn magazine subscription. However can not activate. It asks for email then password. I don't have a password for then so cannot activate it appears. Any help appreciated, take care all.

Re: Free extras

MI5 — Wed, 08 Apr 2020 08:05:19 GMT

You need to register as a new account for Cafeyn and create a password.

Re: Free extras

Coeus — Wed, 08 Apr 2020 08:10:07 GMT

Hi MI5. If you go direct to Cafeyn it gives you option of 1 month for 99p if register. Their site appears to say any issues with the o2 offer then go to o2.?

Re: Free extras

MI5 — Wed, 08 Apr 2020 08:11:30 GMT

You need to redeem it first under extras in your MyO2.

Re: Free extras

Coeus — Wed, 08 Apr 2020 08:15:11 GMT

Yes , I did this and it took me to o2 Cafeyn log in page that asks for email and password. With no clue what password is?
I have redeemed a Disney one on another account with no issues. Again any clues appreciated.

Re: Free extras

MI5 — Wed, 08 Apr 2020 08:17:33 GMT

Still sounds like you need to create a new account.
Was there not a voucher code to use during sign up?

Re: Free extras

Coeus — Wed, 08 Apr 2020 08:21:50 GMT

Not that I could see, just an email confirmation that I have redeemed the offer and to follow link to activate. The link asks for email and password to activate. This is where i am struggling. Waited a while to see if other email with password came but hasn't so far. Just hoped someone had managed to activate and that I'm missing something real simple. Thanks anyway

Re: Free extras

MI5 — Wed, 08 Apr 2020 08:23:34 GMT

Not redeemed that one myself.
I chose Disney and it worked fine by following the links, sorry.

Re: Free extras

madasaf1sh — Wed, 08 Apr 2020 09:32:04 GMT

You need to signup for an account first with cafeyn and then once done, go back and redeem the offer.

A full faq is here https://cafeyn.zendesk.com/hc/en-gb/categories/360002386832-Cafeyn-via-O2

Re: Free extras

Coeus — Wed, 08 Apr 2020 09:58:29 GMT

So I sign up direct, get an email in french to confirm email address. Which I do. Log back onto o2 to redeem only to be told there is already an account using email address. So frustrating. Can't even change my free Extra now.

Re: Free extras

Coeus — Wed, 08 Apr 2020 10:26:31 GMT

Update. I resurrect and old Facebook account and log in with that and worked first time. Maybe others will be ok with only email but the Facebook link worked for me.

thanks for help and stay safe.