topic Re: text messages not working in Tech Support

text messages not working

MarkD1 — Wed, 29 May 2024 19:01:53 GMT

Cannot read or send text messages today. Messenger keeps crashing and cutting out. Tried rebooting, updates, resetting nothing works. Can you help please.

Re: text messages not working

MI5 — Wed, 29 May 2024 19:09:33 GMT

@MarkD1

You say text and messenger or just one of them?

Go into app manager and clear cache and data.

Re: text messages not working

MarkD1 — Wed, 29 May 2024 19:14:20 GMT

Hi MI5. Cleared cache and data.

All texts in messages.

Re: text messages not working

MI5 — Wed, 29 May 2024 19:34:06 GMT

@MarkD1

Can you uninstall updates and allow the app to update again.

Re: text messages not working

MarkD1 — Wed, 29 May 2024 19:47:17 GMT

Not sure how to remove any new updates?

Re: text messages not working

pgn — Wed, 29 May 2024 19:50:37 GMT

For the SMS app, that uninstall updates trick is described here, @MarkD1

https://community.o2.co.uk/t5/blogs/blogarticleprintpage/blog-id/How-To-Guides/article-id/1767/comment-id/3031

Re: text messages not working

MI5 — Wed, 29 May 2024 19:51:39 GMT

@MarkD1

It should say uninstall updates instead of having a delete option, as it's a system app and cannot be deleted.

Re: text messages not working

MarkD1 — Wed, 29 May 2024 20:12:05 GMT

Thank you all. Found that google update was corrupted, removed it. Everything back to normal.

Re: text messages not working

pgn — Wed, 29 May 2024 20:13:02 GMT

Great news, @MarkD1 - the O2 Community's advice wins out again 👍

Re: text messages not working

MI5 — Wed, 29 May 2024 20:31:24 GMT

Well done @MarkD1

Not uncommon for updates to cause issues.