topic Re: Connection drops during download... in Tech Support

Connection drops during download...

rpw54 — Fri, 24 May 2024 12:30:14 GMT

I've been using O2 mobile broadband for about 5 years at 3 different locations. I've just moved and the service is now poor despite having good signal strength. Download speeds of around 2-3Mbps, upload is faster at around 6Mbps.

The specific problem is that during download of a, not very big (c.200MB), file the connection keeps dropping. My router will recover but it makes for an frustrating experience. Anything I can do to improve the resilience ?

Re: Connection drops during download...

madasaf1sh — Fri, 24 May 2024 12:43:37 GMT

@rpw54

Your only option is to look at options such as an external aerial that can be used to enhance the signal strength,

It could be that the mast you are connected to is either in a congested area.

Have a look at these guides

Re: Connection drops during download...

japitts — Fri, 24 May 2024 14:26:33 GMT

@rpw54 wrote:
I've just moved and the service is now poor despite having good signal strength.

The specific problem is that during download of a, not very big (c.200MB), file the connection keeps dropping.. Anything I can do to improve the resilience ?

If the signal strength is good, that's not the issue and thus improving that by using an external antenna or additional height on your antenna is unlikely to directly assist.

Data speeds will only be improved by either having less users connected to your serving site, or adding capacity to the serving site - neither of which you can impact. Do the speeds improve towards the evening and/or weekends?

An external antenna may improve things if it allows coverage from a more distant site that has spare capacity - assuming your router attempts a connection rather than preferring the closer carrier.

Re: Connection drops during download...

Bambino — Fri, 24 May 2024 14:32:40 GMT

@rpw54 Have you tried Pay & Go sims from any other providers? As you've recently moved you may get better coverage from one of them.

Re: Connection drops during download...

rpw54 — Fri, 24 May 2024 16:16:51 GMT

Thanks everyone, did some cell coverage research and will try one of the 3 MVNOs. I'm out of contract with O2

Re: Connection drops during download...

japitts — Fri, 24 May 2024 16:26:11 GMT

@rpw54 wrote:
Thanks everyone, did some cell coverage research and will try one of the 3 MVNOs.

An MVNO means a virtual operator, who piggyback on one of the 3 MNO (Mobile Netwok Operator).

There would be little point looking at O2-MVNO's, you need to be comparing with another MNO - EE, 3UK or VF.

Re: Connection drops during download...

Bambino — Fri, 24 May 2024 16:37:49 GMT

@rpw54 If you do decide to change providers and want to keep your number, see this guide:

Cancelling your contract - An updated guide - O2 Community