topic Re: eSIM swap in Tech Support

eSIM swap

CMN74 — Wed, 22 May 2024 09:53:54 GMT

i have requested the eSIM

activated it

and nothing

this is really frustrating

Re: eSIM swap

madasaf1sh — Wed, 22 May 2024 10:13:55 GMT

@CMN74

It can take 24 hours to activate a sim card but it normally takes around an hour. If it still isnt activated and you have downloaded it to you phone then you need to speak to o2, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call them on 0344 809 0202

Re: eSIM swap

Robstarr — Wed, 22 May 2024 10:21:49 GMT

my wife lost her physical sim card so requested an E-SIM. Now in the same situation, waiting for it to register to the network and cannot make any calls. She cannot log into her O2 account as asking her to respond to a verification request sent by text. She obviously cannot receive texts without an active Sim card

Re: eSIM swap

Enlli — Wed, 22 May 2024 10:31:22 GMT

Must admit when these verification texts started I said there would be lots of people who for very vald reasons would not be able to access MyO2.

Most places have an alternative method or will send to a choice of registered numbers

@Dave-O2 Any thoughts

Re: eSIM swap

Cleoriff — Wed, 22 May 2024 10:31:58 GMT

@Robstarr

Ask your wife to follow the advice given above by @madasaf1sh

If you use the social route you have to nudge them a couple of times to get a result

Or use Skype

Re: eSIM swap

Cleoriff — Wed, 22 May 2024 10:33:41 GMT

@Enlli wrote:
Must admit when these verification texts started I said there would be lots of people who for very vald reasons would not be able to access MyO2.
Most places have an alternative method or will send to a choice of registered numbers
@Dave-O2 Any thoughts

Excellent idea @Enlli 👍

Re: eSIM swap

MI5 — Wed, 22 May 2024 11:03:45 GMT

@CMN74 wrote:
Hi
i have requested the eSIM
activated it
and nothing
this is really frustrating

@CMN74

Make sure you remove your physical sim first.

Re: eSIM swap

Robstarr — Wed, 22 May 2024 15:26:18 GMT

Thanks Cleoriff. Appreciated

Re: eSIM swap

Dave-O2 — Thu, 23 May 2024 15:47:16 GMT

Thanks for the tag @Enlli

I'll pass your comments to the relevant department for consideration, along with the details you've mentioned on the OTP / OTAC to Log in to MyO2 thread 👍