topic received brand new iphone in Tech Support

received brand new iphone

Bigt1970 — Mon, 20 May 2024 22:43:16 GMT

just received my new iphone 14 pro max

charged it all up and tried to start using it but asking me for my screen passcode number but i haven’t made one for the phone yet so i cannot get on any further with setting my new phone up can you help ( advice please )

Re: received brand new iphone

Bambino — Tue, 21 May 2024 06:31:52 GMT

@Bigt1970 See this:

https://support.apple.com/guide/iphone/iphone-14-pro-max-iphed34f9f10/ios

Re: received brand new iphone

MI5 — Tue, 21 May 2024 06:58:04 GMT

@Bigt1970

If there's a passcode already set it isn't new and has not been reset from the previous user.

If so, it will still be logged into someone else's iCloud so is useless to you.

Contact O2 to arrange a return and replacement