topic Re: Can't send SMS to non-added contacts but can once added in Tech Support

Can't send SMS to non-added contacts but can once added

Crx — Mon, 20 May 2024 15:02:40 GMT

Hi,

As per the title - if I try and send an SMS to a number not on my contact list, the SMS will say "error - could not send." However, if I add the number to my contact list, the message then goes through. Any idea how I can fix this? Handset is a Sony Xperia 10 III

Re: Can't send SMS to non-added contacts but can once added

pgn — Mon, 20 May 2024 16:04:23 GMT

See if some of the tips in here help, @Crx - dial-assist is often the issue, but it can be the app itself that needs an uninstall and reinstall.

https://community.o2.co.uk/t5/Pay-Monthly/O2-open/m-p/1711852/highlight/true#M274044

Good luck!

Re: Can't send SMS to non-added contacts but can once added

MI5 — Mon, 20 May 2024 16:15:12 GMT

@Crx

We have a Sony expert who may be able to help if this is an issue unique to Sony's.

@viridis any ideas?

Re: Can't send SMS to non-added contacts but can once added

Crx — Mon, 20 May 2024 17:21:07 GMT

Hi, where do I edit Dial Assist?

Also I don't see Google Message installed on my phone (per the link you provided's recommended fix), I just have the default SMS messaging app. Or do I uninstall Google Message Updates from somewhere else?

Re: Can't send SMS to non-added contacts but can once added

pgn — Tue, 21 May 2024 05:54:33 GMT

The actual post I referred to is at the end of the guide, this link may take you directly to it, @Crx

https://community.o2.co.uk/t5/blogs/blogarticleprintpage/blog-id/How-To-Guides/article-id/1767/comment-id/3031