topic Re: Logging in to MyO2 without a mobile number. in Tech Support

Logging in to MyO2 without a mobile number.

DrainedandTired — Sun, 12 May 2024 20:35:09 GMT

I'm trying to login to my "MyO2" account but it has stopped letting me do this.

The login script now presents me with a page asking me to select a mobile number for it to send a text to.

The only number in the drop-down list is one I don't use, don't own and don't recognise so I can't do this.

How do I skip this "security" feature?

Thanks.

Re: Logging in to MyO2 without a mobile number.

MI5 — Sun, 12 May 2024 20:39:32 GMT

@DrainedandTired

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Sun, 12 May 2024 20:47:14 GMT

Thank you for trying but I don't have Face/Twit/Inst accounts.

I guess I'll just have to stop using their web interface.

Thanks for rtying to help.

DaT.

Re: Logging in to MyO2 without a mobile number.

pgn — Sun, 12 May 2024 20:49:27 GMT

Times change, @DrainedandTired

https://community.o2.co.uk/t5/Tech-Support/Cant-make-calls-or-receive-calls/m-p/1717198/highlight/true#M47966

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Sun, 12 May 2024 20:54:44 GMT

Yes, they do, and over the last decade they seem only to change for the worse.

However, I've solved the issue, thank you. I have simply abandoned O2's website. It's an efficient solution.

Re: Logging in to MyO2 without a mobile number.

MI5 — Sun, 12 May 2024 20:58:09 GMT

Well done @DrainedandTired

A definite workaround 👍

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Tue, 14 May 2024 10:10:48 GMT

So, I looked into calling O2. They have lots of options. I could call from an O2 mobile or from a landline. Whichever I used I would have encountered this magnificently brilliant obstacle:

"We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your security answer before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question."

The utter lack of alternative options is slightly amusing.

Re: Logging in to MyO2 without a mobile number.

MI5 — Tue, 14 May 2024 10:33:04 GMT

You couldn't make it up (well actually you could as this is O2 after all) !!

You can imagine the discussion when some genius came up with this idea.....

"as we know that thousands of customers cannot login to their online accounts, we can stop them from moaning at us by preventing them from calling by enforcing another level of security that will be impossible for them to pass" 😂

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Sat, 08 Jun 2024 20:06:57 GMT

Well, I received a private message from someone welcoming me to the forum. The system cc'ed it to my email addy but I can't reply from that. I need to login to "MyO2".

Can anyone guess what I can't do? Still?

I did try the local O2 shop. The salesdroid didn't seem to grasp the problem. No matter how short the words were that I used to explain the inability to login issue he simply tried to sell me on the idea of "upgrading" my mobile hotspot access to a fibre-to-the-house service.

He didn't seem able to grasp that even with that I wouldn't have been able to login to "MyO2" to manage the thing.

Oh, and I can't add "kudos" to anyone replying as to do that I need to log in to "MyO2" and you'll never guess what I can't do.

Re: Logging in to MyO2 without a mobile number.

Oxonian — Sun, 09 Jun 2024 10:35:48 GMT

If you do not use social media @DrainedandTired, Skype is a possible option :-

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Mon, 01 Jul 2024 19:36:35 GMT

You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question."

Re: Logging in to MyO2 without a mobile number.

pgn — Mon, 01 Jul 2024 22:50:18 GMT

https://www.o2.co.uk/help/apps/my-o2-app may offer a way into your O2 to change settings, @DrainedandTired - or use the URL sent in the Bill payment SMS or email, if you have one handy, after disabling your WiFi (ie use O2's data to access). As ever, with 360 now fully in play, changes are happening at odd times, without warning, on the O2 side for both App and Web access - but I have yet to be challenged for the App. The community forum piggy-backs off the same challenge mechanism, every so often.

Good luck!

Re: Logging in to MyO2 without a mobile number.

DrainedandTired — Thu, 04 Jul 2024 19:30:24 GMT

Thank you for trying, pgn, but all of the "welcome to O2" emails - which I archived - have linkies that lead to the "Send a code to a mobile number". As I do not *have* a mobile number that's a bit iffy.

The tablet or smartphone application is a good idea but ...... I don't have an iPhone, a tablet nor a smartphone.

I did try saving the authentication page, changing the number it offered in the drop-down menu to the number of my mobile hotspot device so it would send an SMS to that but this didn't work. No messages appeared on the hotspot device.

I did try going into the O2 shop but they just wanted to sell me a broadband service with a landline or optical fibre, which I just got away from.

I am happy with the O2 broadband and he little hotspotty device but I don't like O2 as a company.

Thank you for trying. I would give you a "kudo" but I can't as I need to log in to do that and guess what I can't do?