topic Re: Abandoned Call Alerts in Tech Support

Abandoned Call Alerts

Anonymous — Sun, 12 May 2024 20:00:29 GMT

Can Abandoned Call Alerts and Voicemail (either Visual or Standard) both be active at the same time ?

Re: Abandoned Call Alerts

MI5 — Sun, 12 May 2024 20:13:42 GMT

@Anonymous

No, it's either / or.

Re: Abandoned Call Alerts

Anonymous — Sun, 12 May 2024 20:21:07 GMT

https://www.o2.co.uk/help/digital-services/missed-call-and-abandoned-call-alerts

So, is this link incorrect ?

Re: Abandoned Call Alerts

MI5 — Sun, 12 May 2024 20:31:28 GMT

@Anonymous

Looks like O2 have now made a distinction between missed calls and abandoned calls, although I'm struggling to see the difference personally, but yes, looks like you can have VM and abandoned call alerts now.

That will need adding to the guide and another one for editing.