topic Re: No signal around Mottingham station/between London Bridge and Lewisham station in Tech Support

No signal around Mottingham station/between London Bridge and Lewisham station

wenx — Thu, 09 May 2024 19:49:34 GMT

I am writing to report issues with my mobile network connection while travelling on Southeastern trains between Sidcup and Charing Cross. Specifically, I have experienced no signal in two areas:

Around Mottingham station (within around 2min of train distance)
Between London Bridge and Lewisham station

There is also no Wi-Fi available on the trains in these areas. I am wondering if this is a known problem and if O2 is working with Southeastern to improve mobile coverage on their trains.

In the meantime, I would appreciate any advice you might have for maintaining a connection during my commute.

Re: No signal around Mottingham station/between London Bridge and Lewisham station

MI5 — Thu, 09 May 2024 20:30:07 GMT

@wenx

You need to use the My Network app to report issues https://www.o2.co.uk/apps/my-network

May already be reported here http://status.o2.co.uk/

Re: No signal around Mottingham station/between London Bridge and Lewisham station

Enlli — Thu, 09 May 2024 20:31:05 GMT

This is a customer to customer Community so we can't answer your question.

Also other than reporting Customer Services will have little information other than that found online.

Try https://status.o2.co.uk/

And Download the My Network App where you can report problems

Re: No signal around Mottingham station/between London Bridge and Lewisham station

wenx — Sun, 12 May 2024 12:46:49 GMT

thx I have reached out and was told no service issue around those area, requested a callback from o2 guru to further discuss

Re: No signal around Mottingham station/between London Bridge and Lewisham station

Enlli — Sun, 12 May 2024 12:53:31 GMT

You will be very fortunate indeed if you get a callback.

London Bridge is still being shown as having problems in the My Network App

Re: No signal around Mottingham station/between London Bridge and Lewisham station

pgn — Sun, 12 May 2024 13:19:38 GMT

Ah, yes, on the much lamented O2 Guru Service: The Guru branding was phased out from O2 stores in 2022. The reason cited at the time was that staff in O2 stores had been up-skilled to cover all the work that Gurus could previously take care of.

And yes, O2 usually renege on call-back offers, unless you are talking to the Social Media team, link below has the ways, @wenx. Good luck!

Re: No signal around Mottingham station/between London Bridge and Lewisham station

Oxonian — Sun, 12 May 2024 18:24:38 GMT

I don't think that they will be much help @wenx in your particular case, but you could read and work through the following :-