topic Getting IMEI Blacklisting removed from My O2 Mobile in Tech Support

Getting IMEI Blacklisting removed from My O2 Mobile

Johnpaulb3130 — Fri, 03 May 2024 14:59:14 GMT

I purchased my mobile from Marketplace and now it's gone IEMI blacklisted. Spent hrs trying to sort this through customer services. I am now the legal owner of the phone. Customer services says there's no bars.

If the prior owner had a problem with O2 then its there problem and not mine.

Does any body had the same problem and what department actually sorts this out

Cheers

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 15:02:14 GMT

@Johnpaulb3130

You have a paperweight.

No one can unbar it now as it probably belongs to an insurance company.

You have been had over unfortunately.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Johnpaulb3130 — Fri, 03 May 2024 15:11:03 GMT

Who actually insures O2 Samsung Mobile phones as some investigation will be needed.

Thanks for the reply.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 15:18:05 GMT

@Johnpaulb3130

It could be any insurance company.

Dodgy sellers on marketplace wiill sell a phone, then claim on their insurance for loss.

The insurance then bars the phone, the seller gets paid twice and the buyer is stuffed.

Common unfortunately and buyer beware.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Bambino — Fri, 03 May 2024 15:19:45 GMT

@Johnpaulb3130 There's no way to tell who the insurer is or was. If the phone has been barred there's nothing you can do to unbar it. I've never had to use any of the links below, but maybe you can get some info from one of them:

IMEI CHECK - Free Online IMEI Number Checker | IMEI.info

IMEI Check - Free IMEI Number Checker | IMEICheck.com

IMEI check - Free IMEI checker online | IMEI24.com

How to check your IMEI number on iPhone, Android, or PC | Digital Trends

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 15:23:37 GMT

It makes no difference who barred it.

It's useless as a phone now, forever.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Johnpaulb3130 — Fri, 03 May 2024 15:49:05 GMT

Thanks for the advice and help

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Johnpaulb3130 — Fri, 03 May 2024 15:50:09 GMT

Thanks for the information and links

Re: Getting IMEI Blacklisting removed from My O2 Mobile

pgn — Fri, 03 May 2024 19:18:10 GMT

It is an ex-phone, shuffled off this mortal coil, it has ceased to be! It's expired and gone to meet its maker! It's a stiff! Bereft of signal, it rests in peace! Its roaming powers are now history! It's kicked the bucket, run down the curtain and joined the bleedin' bit-bucket invisible!! THIS IS AN EX-CELLPHONE, @Johnpaulb3130

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 19:33:15 GMT

Think we got it....

Re: Getting IMEI Blacklisting removed from My O2 Mobile

pgn — Fri, 03 May 2024 19:49:17 GMT

😁

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 20:02:02 GMT

🙄

Re: Getting IMEI Blacklisting removed from My O2 Mobile

pgn — Fri, 03 May 2024 20:33:56 GMT

Not much point trying to answer anything sensibly, you're on a roll, so go for it.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

MI5 — Fri, 03 May 2024 20:50:17 GMT

It was already answered.

No need for pointless additions but if you're that desperate..........

Carry on with your little games if that's what makes you happy.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Blacklisted1 — Wed, 04 Sep 2024 16:30:09 GMT

In my experience without proof of purchase it is probably not going to be unbarred unfortunately.

I have been having the same issue with a phone I have the receipt for and they all uselessly say "o2 can't bar a phone bought elsewhere" UNTRUE! Such a waste of everyone's time!

Train your staff properly useless money grubbing company. Used to be the best network. As an ex csa I can say to upper management you are terrible att running a company and if it wasn't for your infrastructure money you would be out of jobs as you do not operate effectively as a mobile network. Why should you guys care. When liquidation happens you'll all be long gone with your bonuses off to destroy another company.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Enlli — Wed, 04 Sep 2024 18:59:12 GMT

Where was the phone bought?

If it was not O2 then the other retailer is the point of call. O2 don't know if you have purchased a phone that has reported as stolen or worse part of an insurance fraud and they are well within their right to refuse to unblock it

You can rant on here as much as you like. If you don't like O2 and their attitude then pack your bags and go elsewhere.

Re: Getting IMEI Blacklisting removed from My O2 Mobile

madasaf1sh — Wed, 04 Sep 2024 19:09:45 GMT

@Blacklisted1

A proof of purchase proves SFA it just means you bought a phone from somewhere, and it is the responsibility of the company you bought it from to not sell stolen goods..
The same applies when people buy stolen cars, and the coppers catch them, they lose the car, and have to claim the cash back from the auction house or dealer..

I would be getting in touch with them, rather than throwing your toys out of your pram and throwing a temper tantrum, when there is naff all and thankfully nothing o2 or any network will do to help you.,.. So go and sod off and go and go find elsewhere as others have said...

Re: Getting IMEI Blacklisting removed from My O2 Mobile

jonsie — Wed, 04 Sep 2024 19:24:42 GMT

Harsh 😂

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Blacklisted1 — Thu, 05 Sep 2024 22:02:08 GMT

Hilariously I have been sent here by o2 customer services and you my friend have been 100% more useful that all the agents I have spoken to as a clearly qualified troll.

Fair enough I have thrown my toys out through frustration but only because simple requests that any other network could resolve within days have been fannied about with and passed about though a bunch of advisers who have never been told how to deal with the issue.

Maybe you should apply to o2 as a csa. Clearly you are qualified to work there. You'll probably get a raise straight off as someone who just belittles customers and makes irrelevant points. Why are you even in here?

I'm not really surprised that o2s "community" is so toxic. Essentially a group of poor customers who can't understand the systematic incompetence they're dealing with comes together in order to make sense of the pure nonsense and negligence thrown at them. Your life is being well spent friend At least you have your basement and keyboard. Get a friend! Lol

Re: Getting IMEI Blacklisting removed from My O2 Mobile

Blacklisted1 — Thu, 05 Sep 2024 22:06:11 GMT

Oh wait you work for o2. What a surprise.... any chance you can remove an imei bar with proof that I paid for it?