topic Re: Ported my number from EE to O2, I can't take or receive call. Please Help Fix. in Tech Support

Ported my number from EE to O2, I can't take or receive call. Please Help Fix.

TiredApprentice — Wed, 01 May 2024 09:36:50 GMT

It's been almost over a month now since I have ported my EE to O2 and I haven't been able to receive or take calls. I've contacted O2 multiple times and gone through everything they suggested but they always say they will escalate to their technical team and they contact me back soon and not once have they and the issue is still unresolved. Anytime anyone phones it goes to voicemail which haven't setup and I asked EE about this they said only O2 has control of the number and my old account been deactivated, I've gone through everything including checking my iPhones settings.

Re: Ported my number from EE to O2, I can't take or receive call. Please Help Fix.

MI5 — Wed, 01 May 2024 10:39:33 GMT

@TiredApprentice

Unfortunately, you need to persevere with O2 as no one here can access your account.

All ways here

Re: Ported my number from EE to O2, I can't take or receive call. Please Help Fix.

Bibinn2 — Sun, 05 May 2024 11:18:30 GMT

I have been going through the same problem for 5 days now and I don’t want to be waiting for a month like @TiredApprentice. I get that it’s the off office hours right now. But someone needs to sort this out please.

I can’t access any apps that need my phone number authorisation. @Martin-O2

Re: Ported my number from EE to O2, I can't take or receive call. Please Help Fix.

MI5 — Sun, 05 May 2024 11:25:03 GMT

@Bibinn2

Our current Manager is @Dave-O2 but he will not be around until Tuesday.

Re: Ported my number from EE to O2, I can't take or receive call. Please Help Fix.

Oxonian — Sun, 05 May 2024 12:22:23 GMT

@Bibinn2

Whilst you are waiting for @Dave-O2's return, I would urge you to contact O2 again.

A guide to contact methods has been provided (above) by @MI5.

I strongly suggest that you contact O2 by social media ; that team is UK-based and has a good reputation for solving problems. 👍