topic Telephone call in Tech Support

Telephone call

Carpetvin01 — Mon, 29 Apr 2024 17:45:51 GMT

Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing

Re: Telephone call

Oxonian — Mon, 29 Apr 2024 17:51:58 GMT

It's a scam @Carpetvin01 ; O2 rarely 'phone anyone, even when they promise to do so.

I hope that you did not reveal any personal data, passwords or PIN codes ? 👍

Re: Telephone call

MI5 — Mon, 29 Apr 2024 18:21:51 GMT

@Carpetvin01

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam-texts-and-calls

Change your O2 password too and any others that use the same details.

Notify your bank if you haven't done so already.