topic Re: No caller id calls not coming though using WIFI calls in Tech Support

No caller id calls not coming though using WIFI calls

Louise1236 — Tue, 23 Apr 2024 11:36:09 GMT

Hi,

was hoping somebody out that might be able to help. At my home I don't get any signal so tend to use wifi calling, when it is on, I can receive calls from everyone apart from "no caller id" numbers. However, when I have signal and I am away from the house, I can receive the "no caller id" numbers.

I have looked at iphone settings and "silence unknown callers" is off.

Can anyone think of anything else that might be preventing no id callers coming through?

Many thanks,

Louise

Re: No caller id calls not coming though using WIFI calls

gmarkj — Tue, 23 Apr 2024 12:11:24 GMT

Have you moved to an eSim @Louise1236 ?

There were issues previously when people moved from a physical to an e-version.

Get in touch with customer services if you can't see the CLI bolt-on in your list of bolt-ons (as per the screen shot in the link below):

https://community.o2.co.uk/t5/Tech-Support/No-caller-ID-on-incoming-calls/m-p/1657332#M39990

If it is already there, it might need removing and adding back (the old turn it off and on again!)

The next fix may well be moving back to a physical sim - best bet is to visit your local o2 store with photo ID.

Re: No caller id calls not coming though using WIFI calls

pgn — Tue, 23 Apr 2024 13:07:03 GMT

Just to reinforce the bolt-on name, it is the very last one on the screenshot, @Louise1236 - use the MyO2 App to to check, the web version does not show all bolt-ons, irritatingly.

And O2 CS have been adamant in some cases no such bolt-on exists, so be persistent, as @gmarkj indicates. Good luck!