topic mobile wifi in Tech Support

mobile wifi

Morag — Sun, 21 Apr 2024 15:17:19 GMT

Recently purchased Nighthawk M1 mobile router, do I have to activate SIM card as showing Registration error - sim not provisioned

Oxonian — Sun, 21 Apr 2024 18:41:36 GMT

Welcome to the community and congratulations on acquiring a Nighthawk M1 ; they are a splendid bit of tech. 👍

Depending on whether you are using a monthly contract or a PAYG SIM, there is guidance at :-

MI5 — Sun, 21 Apr 2024 18:51:32 GMT

All sim cards arrive "activated" to a certain degree in that the display of "sim not provisioned" should not be displayed.

The only time you would get that error message is if the sim was inserted incorrectly or if the sim or device was faulty.

I'd advise you contact O2 to check or pop in store with your device for a diagnostic check.