topic Re: Unable to make or receive calls & texts in Tech Support

Unable to make or receive calls & texts

AggiB — Sat, 20 Apr 2024 14:33:07 GMT

Since 17th unable to make or receive calls & texts, emergency calls only. Tried call center who say maintenance in my area but O2 network tracker states its fine. Any thoughts please?

Re: Unable to make or receive calls & texts

Bambino — Sat, 20 Apr 2024 14:39:02 GMT

@AggiB The O2 network tracker is only a computer generated guess. If the call center has said there's an outage in your area that's probably correct.

Try WiFi calling if you have a compatible phone: Wifi and 4G Calling explained | O2

Re: Unable to make or receive calls & texts

MI5 — Sat, 20 Apr 2024 14:42:09 GMT

@AggiB

O2 had issues with esims last week.

See if this applies to you.

https://community.o2.co.uk/t5/Tech-Support/eSIM-outage-**Personal info**/m-p/1710885#M47117

Re: Unable to make or receive calls & texts

jonsie — Sat, 20 Apr 2024 14:42:14 GMT

Not sure I would be too willing to accept an adviser telling me there's a fault in the area

A ploy to get you off the phone methinks

Re: Unable to make or receive calls & texts

Oxonian — Sat, 20 Apr 2024 16:26:37 GMT

@AggiB

You might want to look at these guides :-