topic Re: Appalling Coverage in Tech Support

Appalling Coverage

thewritealex — Sat, 22 Oct 2022 17:35:10 GMT

I'm probably wasting my time but since it's impossible to speak with or message anybody at O2 these days, this seems like the only place to vent my frustration.

I've been with O2 since about 2001 and the coverage has, until now, been very good at my home location. Recently though, over the last 6 months it's got steadily worse, to the point where we're lucky to get 3G in the house. We've put in a lot of complaints and we always get stock answers about a problem with a mast they're aware of, or even, there is no problem you must be imagining it. There is a problem and quite simply because we're in the sticks and it's not affecting enough people, O2 simply won't deploy engineers to fix the issue.

The problem for O2 is that EE coverage, which used to be a joke in these parts, has massively improved, and improved to the extent that when my country contract expires next year I'll be migrating to them with the rest of my household. Quite simply, the level of service and the quality of service we're seeing from O2 is terrible. Which is a shame because as a past employee I know what their standards once were, and they are a long way short.

It's been a good run but apparently 2 decades of loyalty to a network gets you precisely nothing.

Re: Appalling Coverage

Enlli — Sat, 22 Oct 2022 18:37:56 GMT

So what does https://status.o2.co.uk/ say?

May be worth also downloading the My Network App where you can keep an eye on things, report faults and get updates.

Yes, O2 is struggling and is oversubscribed. The additional 3 million Virgin Media customers coming on board has not helped.

The reasons for these shortcomings are many and I won't go into them.

Using WiFi Calling at home should sort out your indoor call problems for now.

Re: Appalling Coverage

pgn — Thu, 18 Apr 2024 05:46:29 GMT

Hope you found that somewhat cathartic, @Bra - service responses from any of the top-level mobile operators in the UK is a bit touch and go these days, tbh.

Re: Appalling Coverage

Enlli — Thu, 18 Apr 2024 07:39:45 GMT

Obviously EE is so expensive you couldn't afford a phone that did both upper and lower case letters!

Re: Appalling Coverage

Cleoriff — Thu, 18 Apr 2024 07:54:04 GMT

So you keep telling us @Bra and if honest EE is NOT the best network for me. So take yourself off somewhere else please!

Re: Appalling Coverage

Oxonian — Thu, 18 Apr 2024 19:18:36 GMT

@Bra

As I've said to you previously, it depends on location. In the areas that I frequent, EE is poor and I go for O2 and Three dual-SIM combinations. 👍

I would also suggest that what you want to use your signal for is important ; EE and Three very much see themselves as data networks whilst call quality tends to be superior on Vodaphone and O2. 😀