topic No signal in Tech Support

No signal

Copg — Thu, 18 Apr 2024 07:27:12 GMT

My 02 signal has been down since Monday 15th April and it is now the 18th - please advise when mast will be repaired!
a refund would be appropriate after no signal for going on 4 days and it isn’t the first time!

Re: No signal

Enlli — Thu, 18 Apr 2024 07:35:08 GMT

Assume you have checked as per these guides

If at home use WiFi Calling if you can

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

You are not guaranteed a signal as per the terms and conditions you agreed to on signing up

Re: No signal

MI5 — Thu, 18 Apr 2024 07:50:36 GMT

@Copg

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks