topic Re: Appalling network coverage and lack of o2 interest in Tech Support

Appalling network coverage and lack of o2 interest

Annoyed10 — Sun, 05 Feb 2023 19:27:45 GMT

Hi,

I am sick and tired of trying to contact o2 about the shocking coverage.
poor signal, no signal, phone says 5G, 4g or whatever but the phone doesn’t do anything, calls fail, cannot use internet. I’m missing vital communications for my job and o2 aren’t interested. I know they say they don’t have to provide a fault free service but some sort of decent service would be nice.
I’ve been into an o2 shop, they’ve swopped my sim , no difference but they did tell me , o2 are fully aware of the poor network coverage but aren’t doing anything about it.

I’ve tried the online chat, that is ridiculous, they just close the chat and don’t resolve anything. I have managed to get through to speak to a human but each time I say I’d like to complain, I get cut off , how spooky is that. Next step is trading standards

Re: Appalling network coverage and lack of o2 interest

Enlli — Sun, 05 Feb 2023 19:33:27 GMT

Good luck with Trading Standards.

Depending where you are O2 can suffer with congestion. Too many subscribers, too little bandwidth.

Fixing that is long term

Download the My Network App and report bad areas. Get other to do it too. More complaints from a given area might bump it up the list

Re: Appalling network coverage and lack of o2 interest

madasaf1sh — Sun, 05 Feb 2023 20:12:23 GMT

@Annoyed10

Trading Standards will do naff all about it.

And o2 and no network cover every location, and issues with signal and bandwidth are not unique to o2, just look at any networks community...

You could always try and persuade your local community to pay for some masts to improve connectivity, I know some areas mainly rural have done this, but you'd have to raise a lot of money or find a large company with big pockets to pay for it, and be able to provide the backhaul.

The simple answer is to pay off your contract / device plan and move to another network, where you may or may not get the same coverage, so make sure you get some sim cards to test coverage...

And o2 are doing things about coverage and backhaul, especially where VMB have POP's and can provide most dark fibre backhaul to the o2 switching centres, or by using microwave links and OpenRAN.. unfortunately this is a slow process due to regulatory processes, planning permission, and then procuring the infrastructure...

Re: Appalling network coverage and lack of o2 interest

jonsie — Wed, 17 Apr 2024 23:25:40 GMT

Not happy then?

What atrocious advice!!

Re: Appalling network coverage and lack of o2 interest

Oxonian — Thu, 18 Apr 2024 18:00:48 GMT

@Bra wrote:
CANCEL DIRECT DEBIT
GET EE THE BEST UK NETWORK SIMPLES REALLY
O2 WILL CHASE FOR MONEY PAY THEM NOTHING.
RING UP CANCEL THEY WILL CLEAR ALL CHARGES FOR FREE, THEN BYE TO 02...!!!

Or end up @Bra with O2 selling the debt to a Debt Collection Agency ; and trashing the customer's credit score in the process. 👍