topic Re: Doorstep exchange in Tech Support

Doorstep exchange

Harryblake12 — Wed, 17 Apr 2024 11:05:48 GMT

Do o2 still do doorstep exchange for faulty devices and what is the process/ time taken?
thank you

Re: Doorstep exchange

MI5 — Wed, 17 Apr 2024 11:11:54 GMT

@Harryblake12

Se help here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Re: Doorstep exchange

Harryblake12 — Wed, 17 Apr 2024 14:39:46 GMT

Thanks for your reply I’ve seen this on their site and it doesn’t help me much would it be possible for you to tag a o2 agent in this for me thank you

Re: Doorstep exchange

MI5 — Wed, 17 Apr 2024 14:48:15 GMT

@Harryblake12

No agents here anymore, sorry.

They were removed by a "we know better" policy

All contact methods here