topic Re: eSIM outage 16/04/24 in Tech Support

eSIM outage 16/04/24

Markmat — Tue, 16 Apr 2024 18:08:42 GMT

I can see some other posts about this, just adding my own data points.

We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts.

Both eSIMs have been reporting No Service since this morning, but both physical SIMs are working fine.

Re: eSIM outage 16/04/24

MI5 — Tue, 16 Apr 2024 19:21:15 GMT

My esim working fine all day but could be isolated issue.

Re: eSIM outage 16/04/24

madasaf1sh — Tue, 16 Apr 2024 19:22:25 GMT

Same as me, my esim hasnt missed a beat and nor has my enterprise esim.

Re: eSIM outage 16/04/24

dafyddhirst — Tue, 16 Apr 2024 19:23:41 GMT

Mines been down since 6 am still down

Re: eSIM outage 16/04/24

CreakyPenguin — Tue, 16 Apr 2024 19:29:38 GMT

My eSIM hasn’t had service all day but the physical sim in the same phone does have connection.

Re: eSIM outage 16/04/24

madasaf1sh — Tue, 16 Apr 2024 19:40:08 GMT

I would be contacting o2 to be honest and either getting a new esim sent out, or do it via 360 on the web... Best thing to do is via Twitter, so just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

As we can only go on our experiences, and just checked my data esim and that has connected as well.

Re: eSIM outage 16/04/24

MI5 — Tue, 16 Apr 2024 19:41:27 GMT

Re: eSIM outage 16/04/24

Oxonian — Tue, 16 Apr 2024 20:01:13 GMT

@Markmat

@CreakyPenguin

@dafyddhirst

It looks like you are not the only ones experiencing connection problems today :-

O2 current problems and network issues | Downdetector

https://downdetector.co.uk/status/o2/

However, it looks like the numbers are reducing so hopefully you'll be up and running again shortly. 👍

Re: eSIM outage 16/04/24

MathewDoughty — Tue, 16 Apr 2024 20:18:58 GMT

Same Problem here. Been told I need to go into a shop to request a new esim as can't do it via the app due to not being able to receive the verification text. Been off mine all day and no sign of life

Re: eSIM outage 16/04/24

Techy_G — Tue, 16 Apr 2024 21:09:31 GMT

Came here to see if anyone else had problems today...nice to see we (my friend and I) weren't the only ones.

Re: eSIM outage 16/04/24

dafyddhirst — Wed, 17 Apr 2024 05:11:54 GMT

I'm in the same boat still off . It's 80 miles to an O2 shop ! And they expect me at my cost to just pop in ! .it's ridiculous.just send me a new e sim or a SIM or anything at this stage !

Re: eSIM outage 16/04/24

Hagadol1 — Wed, 17 Apr 2024 06:32:39 GMT

Since yesterday morning, no service from my eSIM. Also WiFi Calling not working.

Re: eSIM outage 16/04/24

Wingedwraith — Wed, 17 Apr 2024 08:34:05 GMT

I managed to fix it. Luckily I kept the original card with the QR code on it from my esim (if you don't have that this won't work). Simply deleted the esim from my phone (if it asks for you to move all your esim contacts don't do that). Then reinstalled the esim from the QR code as normal. Line is now working. Not a perfect situation and definitely something that O2 should be accepting and telling people they are investigating but at least this can help in some way. Sorry to those without access to the original QR code.

Re: eSIM outage 16/04/24

P-A-W — Wed, 17 Apr 2024 09:28:35 GMT

I'm having same problem since yesterday and unable to make calls and text and wifi calling also not working.

Re: eSIM outage 16/04/24

gazuk2015 — Wed, 17 Apr 2024 09:47:15 GMT

Any information from o2 about sorting the fault? (i cant even use wifi calling)

Re: eSIM outage 16/04/24

gazuk2015 — Wed, 17 Apr 2024 10:43:24 GMT

Managed to sort anything with eSim? my service is down (cant even drop onto wifi calling !!)

Re: eSIM outage 16/04/24

Markmat — Wed, 17 Apr 2024 11:24:53 GMT

Thanks @Wingedwraith , I have just dug out the original QR codes for both phones we have so will try that later. I'm fairly certain that we are probably in a small minority of customers who would have kept the original piece of cardboard though!

Re: eSIM outage 16/04/24

P-A-W — Wed, 17 Apr 2024 11:34:46 GMT

HI Thanks to @Wingedwraith idea. I have via my O2 app on wifi connection able to get a hold of one of the advisors and suggested resetting eSim. O2 advisor can reset it for you on their end and resend a new eSim to install on phone via the app (you don't need to do anything with current inactive eSim), the new eSim will automatically deactivate it. I've now got signal.

Re: eSIM outage 16/04/24

Markmat — Wed, 17 Apr 2024 12:35:17 GMT

For reference, I just tried a combination of @Wingedwraith and @P-A-W 's approaches...

I tried reinstalling my original eSIM QR code without first deleting the same eSIM from my phone, this did not work and I got an iOS error that said "eSIM Cannot be Added. This code is no longer valid. Contact your network provider for more information".

Re: eSIM outage 16/04/24

RichardDBlake — Wed, 17 Apr 2024 12:57:50 GMT

Same issue here. On the phone with O2 customer service but they do not seem to be aware that there is a wider issue and therefore can’t tell me what to do about it.