topic Re: SIM not registeresing with the Network in Tech Support

SIM not registeresing with the Network

Fay_101 — Mon, 15 Apr 2024 15:10:03 GMT

Hi - my mother (aged 85) lost her phone and cancelled the SIM.
Three SIM cards and two new phones later (we thought none of them worked initially) and we are now told by the O2 store to wait 5 to 10 days for the current SIM to, presumably, register on the network. However, my mother depends on the phone/whatsapp to commnicate with her friends and family. Each time I call the number the call holds for 1 or 2 seconds and ends with "call ended". No calls can be made from her phone either. Please adivse.

Re: SIM not registeresing with the Network

Fay_101 — Mon, 15 Apr 2024 15:14:46 GMT

The message when dialing my mothers number now says: "the number you have called is not recognised"

Re: SIM not registeresing with the Network

MI5 — Mon, 15 Apr 2024 15:36:14 GMT

@Fay_101

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: SIM not registeresing with the Network

jonsie — Mon, 15 Apr 2024 15:33:05 GMT

O2 have not removed the restrictions put on the account when the phone was lost

Request they remove the bars