topic Re: Receiving bills and having money removed from my account after cancelling in Tech Support

Receiving bills and having money removed from my account after cancelling

Stel — Thu, 11 Apr 2024 20:23:12 GMT

I cancelled my O2 account almost 3 months ago by calling O2. Since then I keep on receiving bills and having money extracted from my account via direct deposit. How can I stop receiving emails and having money extracted from my account, please? I have moved oversees, so coming to a O2 store or calling O2 aren't options for me.

Thank you

Re: Receiving bills and having money removed from my account after cancelling

MI5 — Thu, 11 Apr 2024 20:34:03 GMT

@Stel

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on +44800 081 0255

You can also get in touch with Payment Management team on +44800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Thanks

Use Skype to call for free

Re: Receiving bills and having money removed from my account after cancelling

Bambino — Thu, 11 Apr 2024 20:34:21 GMT

@Stel You may not have cancelled correctly. Cancelling your contract - An updated guide - O2 Community

If your account is still active you can call O2 for free from your mobile on +44 7860 980 202

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)