topic Re: My O2 issues signing in in Tech Support

My O2 issues signing in

Rev — Wed, 10 Apr 2024 20:02:20 GMT

For over 2 months I have been unable to sign into MyO2 account

‘oooops something went wrong ‘ etc etc

I can sign into O2 on a web access but says ‘ no accounts linked to this’ !!!

I have logged with O2 customer services several times and had it supposedly escalated to the Technical Team with no resolution

last Saturday a call from O2 within their ridiculous 10 day lead time went through the same dialogue and said he was just a manager !!! I was out at the time of the call and he said he would call back in 2 hours when I was back and had access to a computer to try an alternative browser …

no return call !!!!

tried a Windows 11 using Microsoft Edge 12? Still the same

so since O2 have migrated details to a new system called ‘ 360’ our 2 mobile accounts are now linked to what I’m told is a generic email address !!!!

So ….

why did the migration go wrong

why can’t O2 resolve this

why does it take 10 days to get back

why don’t O2 get back as promised

why can’t I use a Virgin / O2 sign in

why have O2 increased prices so much

Re: My O2 issues signing in

Rev — Wed, 10 Apr 2024 20:03:01 GMT

Am I the only one with these issues !!!!???

Re: My O2 issues signing in

MI5 — Wed, 10 Apr 2024 20:05:29 GMT

@Rev

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: My O2 issues signing in

MI5 — Wed, 10 Apr 2024 20:08:58 GMT

@Rev wrote:

So ….

why did the migration go wrong - Because it's O2

why can’t O2 resolve this - see above

why does it take 10 days to get back - see above

why don’t O2 get back as promised - see above

why can’t I use a Virgin / O2 sign in - Because the system is screwed up

why have O2 increased prices so much - Because they can and you agreed to it when signing your contract.

Re: My O2 issues signing in

Rev — Wed, 10 Apr 2024 20:27:18 GMT

Using a new email address is NOT a resolution but a work around to a monumental problem with the migration …. O2 need to resolve the problem surely ….

is that tooooo much to ask ….

Re: My O2 issues signing in

pgn — Wed, 10 Apr 2024 20:31:02 GMT

@Rev wrote:
Using a new email address is NOT a resolution but a work around to a monumental problem with the migration …. O2 need to resolve the problem surely ….
is that tooooo much to ask ….

Normally, no - but "because it's VMO2"... as above.

Re: My O2 issues signing in

MI5 — Wed, 10 Apr 2024 21:14:59 GMT

@Rev wrote:
Using a new email address is NOT a resolution but a work around to a monumental problem with the migration …. O2 need to resolve the problem surely ….
is that tooooo much to ask ….

No one here will argue with that, but your complaints will go unheard on here.

One way you can be heard is to register a complaint, but I'm not sure it will get you any resolution any faster.

You're not the first and you won't be the last.

make a complaint

Re: My O2 issues signing in

Dave-O2 — Thu, 11 Apr 2024 10:30:52 GMT

@Rev Can you please drop me a PM with some of your details and I'll take a closer look 👍