topic Re: # key not working in Tech Support

# key not working

Bobbydazzler1 — Wed, 10 Apr 2024 16:01:36 GMT

Hi. Have tried to sign into my NS&I account but unable to because I need to use the # key to enable authorisation & it isn’t being recognised. Advisors at NS&I have informed me this is a common problem on iPhones & the cause is the “DTMS files”? on the network. Have now been locked out of my account - very annoyed!! Can you enlighten me? Thankyou

Re: # key not working

MI5 — Wed, 10 Apr 2024 16:07:58 GMT

@Bobbydazzler1

Dual tone multi frequency (DTMF) is a technology used with touch tone phones, best known to users as the sound made when pressing a number key. It signals the phone company that you want to make a call and sends a command to the switch.

If not working it's gonna be a phone fault.

Try rebooting phone, clearing cache from the dialer app or call from a landline.

Re: # key not working

Enlli — Wed, 10 Apr 2024 16:54:20 GMT

#Key working on my O2 Android. Can't see it being an O2 problem with the network

Re: # key not working

MI5 — Wed, 10 Apr 2024 17:00:31 GMT

It's not

Re: # key not working

Enlli — Wed, 10 Apr 2024 17:20:49 GMT

@MI5 wrote:
It's not

Could be an hidden iPhone 'feature' 😉

Re: # key not working

MI5 — Wed, 10 Apr 2024 17:22:45 GMT

Never had a problem on mine.