topic Re: Data signal in Tech Support

Data signal

LucaMLittera — Wed, 10 Apr 2024 13:13:47 GMT

Hi.

I am writing to ask if anyboidy can explain why every kind of data (5g and below) is basically non-existent after having had decent speeds until 3 days ago.

The coverage checker does not report any service issue, but i have no way to connect to internet via phone, and i need it for work.

Since i am paying a good amount for illimited data, i think i'd need an explanation.

Alternatively, can i change provider even though i am in the middle of my contract with O2?

Thanks.

Luca

Re: Data signal

MI5 — Wed, 10 Apr 2024 13:18:44 GMT

@LucaMLittera

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Data signal

Enlli — Wed, 10 Apr 2024 13:19:29 GMT

Just because you have signal does not necessarily mean it is of good quality

Start with the forum guides

As to leaving you were not promised 100% up time and it is written into the terms and conditions to which you agreed on sign up.

Re: Data signal

japitts — Wed, 10 Apr 2024 15:18:50 GMT

In simple terms, mobile data speeds are dictated by the amount of capacity available divided by the amount of users. Thus the on-screen signal bars are an indicator of coverage not of quality.

You can have excellent speeds in poor coverage, just as much as poor speeds in good coverage..