topic Re: "My Network" in Tech Support

"My Network"

pclark105 — Fri, 05 Apr 2024 08:05:05 GMT

How do you change the email address on the "My Network" app?

Re: "My Network"

MI5 — Fri, 05 Apr 2024 11:23:52 GMT

@pclark105

It will be linked to your MyO2 I guess.

Changing your email address FAQs

How do I change my email address in My O2?

To change your email address, sign in to My O2 and follow these steps:

Select ‘Manage my details’. If you’re in the My O2 app, go to ‘Manage your account’, ‘View all’ and then ‘Manage my details’.
Select ‘Change my username’ under ‘Sign in details’.
You’ll be sent a code to your phone.
You’ll then be able to change your email address.

If you’re not able to access the old email address, please get in touch.

Re: "My Network"

pgn — Fri, 05 Apr 2024 14:10:19 GMT

O2's My Network has its own credential, separate from the common MyO2 and Community forum credential, @pclark105 - will have a poke around mine see if it is hidden somewhere....

My Network

pclark105 — Fri, 05 Apr 2024 14:17:16 GMT

Thanks to everyone who replied to this post. The issue I had was trying to update settings in the “My Network” app. The app uses a separate portal (not MyO2) where you can change contact email addresses. The portal can be found at status.o2.co.uk

Re: My Network

pgn — Fri, 05 Apr 2024 15:11:37 GMT

Good to know, @pclark105 - it will let you login using phone number too, as far as I know. 👍🏼

Re: "My Network"

Yarecco — Tue, 09 Apr 2024 21:10:20 GMT

I never succedded to login to this crappy app. Verification code never comes.

IOt is the same kind of crap as whole that O2 network is.

Re: "My Network"

pclark105 — Wed, 10 Apr 2024 07:21:27 GMT

Hi Yarecco,

This is what I did to login to the app "My Network" - I hope it helps!

1. You must have registered an email address with the app. This can be done when you first install the app on your mobile or by going to the URL https://status.o2.co.uk. At this address you can register/login, reset passwords and change details.

2. Once you have registered you can then attempt to sign in on the app. There are 3 options given in the app but I have found the only one that works is "Send me a link by email" (this may not be the exact wording I don't have the app to hand). Click on the link in the email. You should now be signed in.

3. You can now use the app to monitor up to 2 locations using the "My Experience" tab from the menu.

Best of Luck.