topic Re: Call that I have no knowledge of Making in Tech Support

Call that I have no knowledge of Making

Bobby-A — Thu, 19 Oct 2023 12:03:22 GMT

I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina.

I have not made this call and don't even have the number in any way on my phone.

How can this happen??

Re: Call that I have no knowledge of Making

Bambino — Thu, 19 Oct 2023 12:08:56 GMT

@Bobby-A You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Call that I have no knowledge of Making

ECO — Sun, 07 Apr 2024 11:48:17 GMT

Same thing has happened to me and also Bosnia and Herzegovina. Did you get anywhere with o2?

Re: Call that I have no knowledge of Making

Cleoriff — Sun, 07 Apr 2024 11:58:26 GMT

@ECO

Answered here https://community.o2.co.uk/t5/Pay-Monthly/Incoming-call-from-Bosnia-resulting-in-me-being-charged/m-p/1708346#M273415

Re: Call that I have no knowledge of Making

japitts — Sun, 07 Apr 2024 13:18:34 GMT

There is no charge for receiving calls in the UK.

I've known many people claim otherwise over the years, but never once seen documentary evidence of the charge - a screenshot of the bill, for example.

Re: Call that I have no knowledge of Making

Oxonian — Sun, 07 Apr 2024 17:03:11 GMT

Of course, we have numerous guides that might help :-

Re: Call that I have no knowledge of Making

japitts — Sun, 07 Apr 2024 18:50:23 GMT

@Oxonian wrote:
Of course, we have numerous guides that might help :-

There is no charge for receiving calls in the UK.

Re: Call that I have no knowledge of Making

madasaf1sh — Sun, 07 Apr 2024 20:44:19 GMT

@japitts

Talking to a brick wall..

This sounds like a link to a tel: URL where they have accidentally clicked on a malicious link within a website or an app, which has created a call to Bosnia, and where buy the recipient makes money off the phone call..

And the device needs scanning for malware...