topic Re: Fraud in Tech Support

Fraud

peteknowles79 — Tue, 02 Apr 2024 15:45:18 GMT

I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a payment. I have attempted to get through to UK customer services and have been on hold for 45 mins currently and getting increasingly frustrated about this situation.

Please assist.

Thank you

Peter

***********

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Re: Fraud

pgn — Thu, 04 Apr 2024 21:50:42 GMT

This info should help you, @peteknowles79 -

https://www.o2.co.uk/help/safety-and-security/fraud-advice

Good luck!

Re: Fraud

MI5 — Thu, 04 Apr 2024 22:00:17 GMT

Oh look, the third one tonight @Dave-O2

Completely unfit for purpose...........

@peteknowles79

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/