topic 5G in Tech Support

5G

JoyH — Fri, 29 Mar 2024 16:45:10 GMT

I have an O2 pay monthly contract from Nov 22 - plus an Iphone 13. I can't 5G see in settings on my phone

Doers this mean my Sim doesn't have 5G?

Re: 5G

Bambino — Fri, 29 Mar 2024 16:56:18 GMT

@JoyH If you don't have one, you may need a 5G sim. Easiest way to get one is to call into an O2 store, if you have one nearby, and they'll provide you with one and do the swap for you while you're there. If you request one online you will be disconnected from your current sim before the new one arrives. I haven't a clue why O2 does this, but that's apparently what happens.

Re: 5G

MI5 — Fri, 29 Mar 2024 17:01:26 GMT

@JoyH

O2 introduced 5g in October 2019 so if you had a new sim in Nov 22 it will be a 5g sim.

You need to check if you are in an area that can receive 5g O2 Service Status

and go to Settings >Mobile service >Mobile data options >voice and data and see if you can select 5g.