topic Re: Help- overseas and can’t log in in Tech Support

Help- overseas and can’t log in

jennymc99 — Fri, 29 Mar 2024 10:55:54 GMT

Hi - I’m overseas with work and received a text to set up a bolt on which I am sure I already have. I can’t log into my account as ever since volt was applied the app doesn’t work other than showing me my personal and just sends me in a circle of hell. When I go in via the website I get a warning message that the certification is out of day and may be a scam so not to proceed. I can’t turn roaming off as need the phone for safety but also can’t afford the insane international charges if my travel bolt on is no longer working. The chat bot was useful and I don’t know what else to do - can anyone help?

Re: Help- overseas and can’t log in

madasaf1sh — Fri, 29 Mar 2024 11:08:11 GMT

@jennymc99

I am not getting the certificate error when I login both on laptop or my phone via the web browser.. so try a different browser or log in via https://mymobile.o2.co.uk

Use skype on your laptop or phone and call +44 800 902 0217 and speak to customer services

Re: Help- overseas and can’t log in

MI5 — Fri, 29 Mar 2024 11:45:54 GMT

@jennymc99

Calls from your O2 phone are free when abroad.

Re: Help- overseas and can’t log in

jennymc99 — Fri, 29 Mar 2024 11:53:59 GMT

Thank you so much. Skype worked and at least Ive now confirmed I’m not being charged a fortune a day and they will fix the access fault on my account. Much less stressed now so thank you for helping so speedily after I spent 3 hours failing g to resolve this morning