topic Re: Rolling plan not gone out in Tech Support

Rolling plan not gone out

Jack34 — Wed, 27 Mar 2024 09:11:40 GMT

Hi. My rolling plan has expired but not gone out of my account. I have lost my rolling data that I have saved. I have money in my account to pay rolling plan. I don’t understand why it hasn’t gone out

Re: Rolling plan not gone out

jonsie — Wed, 27 Mar 2024 09:13:55 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

Re: Rolling plan not gone out

Oxonian — Wed, 27 Mar 2024 18:31:14 GMT

@Jack34

Rolling Plans do not work like that :-

Rolling plans | Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

They rely on taking ".....payment from your registered card and if successful, the Rolling plan will automatically renew and you will receive your new inclusive monthly allowances".

If you want to pay using credit that is already in your O2 PAYG "account", you need a Big Bundle :-

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles