topic Re: Unable to view or access a pdf of my latest bill in Tech Support

Unable to view or access a pdf of my latest bill

Dun — Thu, 21 Mar 2024 08:25:16 GMT

I have contacted O2 several times now as I am unable to access my latest bills when I log in to my account. After various attempts at logging in/out/tech dept referral / etc etc this is still NOT resolved on any device. I cannot access a pdf bill on the App or on line so what is going on at O2 as this is a new problem so needs sorting out?

Re: Unable to view or access a pdf of my latest bill

MI5 — Thu, 21 Mar 2024 08:54:01 GMT

@Dun

O2 are fully aware of many issues with the new 360 billing platform.

Hundreds of complaints on here alone let alone all those that don't come here to post their issues.

All any of us can do is wait for them to sort it out.

Re: Unable to view or access a pdf of my latest bill

madasaf1sh — Thu, 21 Mar 2024 08:56:39 GMT

@Dun

No one on here will be able to tell you what is going on.. as this is not customer services and nor will anyone from o2 answer your question...

Have you emptied your temp internet files, cleared the cookies, tried a different browser, as I have managed to download and print my bill to a pdf via myo2 on the web... so in IT terms no fault found... im on the legacy platform still though

Re: Unable to view or access a pdf of my latest bill

Cleoriff — Thu, 21 Mar 2024 09:02:47 GMT

@madasaf1sh
I wish I was still on the legacy platform! Little or no issues with that system.

Only moving to 360 gave me brain fade when I tried to negotiate all the different aspects of that.

There's an old saying "If it ain't broke, it doesn't need fixing"🙄

Re: Unable to view or access a pdf of my latest bill

Dun — Thu, 21 Mar 2024 09:03:02 GMT

Hi madasaf1sh ,

I have tried all the procedures that o2 suggested and none have worked so I am still unable to access any pdf bills which I have also requested on email (not arrived either). Customer service is poor with O2 and I am trying to find out if other customers are facing similar issues that are not being resolved by O2. Thanks

Re: Unable to view or access a pdf of my latest bill

Dun — Thu, 21 Mar 2024 09:03:59 GMT

Thanks for your reply. Reassuring to know it is not just me as O2 seem to try and tell me it is MY issue

Re: Unable to view or access a pdf of my latest bill

Cleoriff — Thu, 21 Mar 2024 09:07:59 GMT

@Dun

If you read @MI5's post above, you will see that hundreds of people have complained on here about the same issue and O2 are more than aware of the problems with the new 360 billing platform. It's fixing it from their end which is taking the time.