topic Re: Number porting in Tech Support

Number porting

Bod53 — Sun, 17 Mar 2024 09:10:23 GMT

After numerous hours of my time on hold to technical assistance asking why my phone number hasn’t been ported over yet . It’s now 12 days and there’s no explanation of why this hasn’t been done. It’s in the back office to deal with is what I’m told . I’m also told I’d updated with the progress. Whilst in conversation I’ve checked time and time again my keep number and pac code given . I’ve had my business number for 28 years so this is a massive inconvenience to me. Any suggestions appreciated

Re: Number porting

Enlli — Sun, 17 Mar 2024 09:18:29 GMT

Unfortunately, there is nothing much we can add. Just customers here now.

Your experience is not unique.

Maybe worth going down the social media route, but they are slow to respond and will want the occasional poke

Re: Number porting

madasaf1sh — Sun, 17 Mar 2024 09:56:07 GMT

@Bod53

If it is with the back office that usually means they are dealing with the owner of the number range / your last network to fix issues on that side, and unfortunately it can take 14+days to be resolved..

This isn't unique across any network....

Re: Number porting

PaulRed — Wed, 20 Mar 2024 07:38:25 GMT

@Bod53 I am going through the same pain.