topic Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand in Tech Support

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Ricky1695 — Tue, 19 Mar 2024 06:41:57 GMT

Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to people on the o2 app atleast 2-3 times aswell and my iPhone still has no service so can not be used away from wifi! What do I do next it’s now 19/03/24 so it’s been 3 days! Any help would be much appreciated! Thank you!

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

madasaf1sh — Tue, 19 Mar 2024 07:01:55 GMT

@Ricky1695

Your sim will be blocked until a new one arrives, you would be best going to an o2 store with Photo ID and getting a new sim card, as you will be waiting or the mr postman to deliver a new sim card...

Hope you didnt start an insurance claim, as the phone belongs to the insurance company..

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

Ricky1695 — Tue, 19 Mar 2024 17:12:38 GMT

Hi,

My new sim has arrived today and it still isn’t working! I haven’t contacted any insurance yet I just want my phone working and back to normal but still no service!!

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

MI5 — Tue, 19 Mar 2024 17:29:36 GMT

@Ricky1695

It's taking weeks for O2 to unbar phones at the moment.

We've had a few of these recently.

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

Ricky1695 — Tue, 19 Mar 2024 17:53:25 GMT

Hi,

They have told me the bar has been lifted but Isit taking weeks to lift then? It’s a nightmare! Is there anything I can do?

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

MI5 — Tue, 19 Mar 2024 17:59:37 GMT

@Ricky1695

They press the buttons but then it takes ages for the system to process it and clear the IMEI.

iPhones are more complicated as updates also need to be applied to Apple servers.

All you can do is wait, unfortunately.

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

Ricky1695 — Tue, 19 Mar 2024 19:11:02 GMT

Really!! This is a nightmare! Thank you for the reply how long roughly do you think it’ll take or does it normally take?

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

MI5 — Tue, 19 Mar 2024 19:26:29 GMT

A couple of weeks from what others have reported @Ricky1695

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

Ricky1695 — Tue, 19 Mar 2024 19:55:02 GMT

Really!! 🤦🏼‍♂️ I’ve only had the phone 2 weeks do you think if I go to the o2 store and show them there’s no service on my device they’ll swap it?

Re: IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones hand

MI5 — Tue, 19 Mar 2024 20:02:56 GMT

@Ricky1695

I doubt it but no harm in trying.