topic Re: Changing SIM card from another communication company to O2 in Tech Support

Changing SIM card from another communication company to O2

ccemalozturkk — Wed, 13 Mar 2024 15:16:52 GMT

Hi,

I am new O2 costumer. I have been trying to keep my previous number with new O2 SIM card. However, I could not manage to do it. Another point is that I cannot see any products when I sign in My O2 app.
I need your support for these problems. NOTE: I have already tried requesting PAC code and input this code into the online form on O2 website.

Have a nice day and stay safe!

Regards,

Cemal

Re: Changing SIM card from another communication company to O2

MI5 — Wed, 13 Mar 2024 15:32:03 GMT

@ccemalozturkk

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Changing SIM card from another communication company to O2

ccemalozturkk — Wed, 13 Mar 2024 15:35:07 GMT

Yes I can sign in my account, however, I says "You don't have any products or services in this My O2 account.".

Re: Changing SIM card from another communication company to O2

MI5 — Wed, 13 Mar 2024 15:39:05 GMT

Contact O2 then @ccemalozturkk