topic Signal problems - new to o2 in Tech Support

Signal problems - new to o2

beck28 — Wed, 06 Mar 2024 16:41:06 GMT

Hello, I joined o2 in January this year with a good deal and on the premise that both my indoor and outdoor 4g connection proved to be strong at home per the signal checker. It was second to Vodafone who I switched from as o2 had a better deal.

Since being with o2, I am constantly on 3G which is not useable for day to day tasks such as emails, WhatsApp or maps. I rarely get 4g data connectivity and when I do, it’s very limited. I’ve found myself constantly searching for troublesome public WiFi just to use my phone.

I have a screenshot of my connectivity and the coverage checker to prove.

I’ve been through all the troubleshooting steps on the network coverage status site. All to no avail. Nothing changes.

I would like to seek an urgent resolution to this matter else a mutual agreement to terminate my contract owing to unsatisfactory service and return to Vodafone.

Many thanks in advance,

Ryan

Re: Signal problems - new to o2

MI5 — Wed, 06 Mar 2024 16:44:33 GMT

@beck28

You'll need to speak to O2.

After 14 days you are liable for the entire contract though.

The 14 days is for you to check all is OK for you and after that it is deemed fully accepted.

Re: Signal problems - new to o2

Enlli — Wed, 06 Mar 2024 16:46:56 GMT

We are simply customers here

I assume you have done some of these checks

Further than that

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or phone them on 202 or 0344 809 0202 (contract)