topic No info on MyO2 online (not the app) in Tech Support

No info on MyO2 online (not the app)

Kat13 — Tue, 05 Mar 2024 17:12:27 GMT

Recently changed network so the MyO2 app no longer works. I still have a bill to pay and have had a couple of texts and emails saying I can view online but when sign in and click to view my bill it just kicks me out and asks me to sign in again. Been going round in circles for days so that I can see what the letters and bill are but no luck. Getting desperate now 😒

Re: No info on MyO2 online (not the app)

Enlli — Tue, 05 Mar 2024 17:15:20 GMT

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or phone them on 202 or 0344 809 0202 (contract)

4445 or 0344 8090222 (PAYG)

Re: No info on MyO2 online (not the app)

MI5 — Tue, 05 Mar 2024 17:15:28 GMT

@Kat13

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or pay by bank transfer if you're brave

Re: No info on MyO2 online (not the app)

madasaf1sh — Tue, 05 Mar 2024 17:15:50 GMT

@Kat13

You need to call the Payment Management Team on 0800 902 0217 and they can take payment. you may need patience to get through..

They do tell you to leave the Direct Debit in place when you leave (any network) for any final bill to be taken.