topic Re: Getting No Help in Tech Support

Getting No Help

Bansari — Tue, 05 Mar 2024 07:10:45 GMT

I have been called O2 for 2 times both the times it’s difficult to get through an agent and they are placing on hold for half an hour and than saying we transfer your call and then they are disconnected a call so waste of time every time we call . I simply want to pay of contract and it’s seems like too difficult to pay off as no agents help ful today when I spoken to a first person was sounding half sleepy and just put me on hold for half an hour with no reason . I want to raise the complaint

Re: Getting No Help

Oxonian — Mon, 04 Mar 2024 21:24:03 GMT

@Bansari

I suggest that you refrain from making a formal complaint ; they are taking O2 some eight weeks to investigate and respond to them and, in that period, other O2 teams will be either unable or unwilling to engage with you.

Do you know how much money you owe ? If you do, paying by bank transfer becomes a possibility :-

You should also consider setting up a direct debit so that this situation does not recur. 👍

Re: Getting No Help

MI5 — Tue, 05 Mar 2024 08:01:33 GMT

@Bansari

All ways to contact O2 here

Complaints link here https://www.o2.co.uk/how-to-complain

Info here https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf