topic Swapping to esim in Tech Support

Swapping to esim

Emma64 — Sat, 02 Mar 2024 09:42:50 GMT

Please can you cancel all my eSIM swap requests. I had a nightmare swapping to eSIM and it looks like I’ve accident ordered multiple esims

can these be urgently cancelled

Re: Swapping to esim

Cleoriff — Sat, 02 Mar 2024 09:47:25 GMT

@Emma64

You need to speak to sales.

You should contact the sales team as they can help you with that – Call them on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Swapping to esim

Ryland — Mon, 11 Mar 2024 00:49:57 GMT

I'm in the same boat. It's completely broken and it seems like I have made 8 or so orders in the last 24 hours. All I did was order a new phone and collect it from the shop, and then follow the eSim instructions on the O2 website (which don't produce a QR code online, or an install link in the app).

I can't phone them unless I have wifi as the old sim card is deactivated immediately. I'm going to have to go back to the store and request a physical sim card as I won't be at home when they are open (they would likely just post me a physical sim anyway). The eSim is a significant downgrade from a physical sim, instead of waiting for everything and then having 24 hours of faff when it changes over i have the product immeditiately, but not only does it not work, it stopped the old one from working.

Re: Swapping to esim

Oxonian — Mon, 11 Mar 2024 18:43:29 GMT

@Ryland

If it is difficult for you to go to an O2 retail store to resolve this, @Cleoriff has given you the social media links for O2. They are efficient but will have to post the physical SIM to you.

Other ways to contact O2, such as Skype, are in :-