topic Re: Can't access my bills in Tech Support

Can't access my bills

Electric_Keys — Thu, 29 Feb 2024 10:54:31 GMT

I haven't been able to access my Bills at all this year. Every time I try, I get this pop-up:

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You can't access this page right now

Close Dialog

Please choose another account or mobile number to open this page.

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Can you send me January 2024 and February invoices be email and fix this problem?

Thanks

Re: Can't access my bills

MI5 — Thu, 29 Feb 2024 10:55:50 GMT

@Electric_Keys

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

Re: Can't access my bills

Electric_Keys — Thu, 29 Feb 2024 11:00:39 GMT

Thanks, I'll give that a whirl.