topic Re: Phone switch in Tech Support

Phone switch

Apf1 — Wed, 28 Feb 2024 22:04:37 GMT

I’ve joined O2 from EE (cowboys) and just switched my number using the PAC - my old number hasn’t changed when should this happen?

Re: Phone switch

madasaf1sh — Wed, 28 Feb 2024 22:16:16 GMT

@Apf1

Usually the next day, but you will get a text from o2 to say when your number will be moved.

If you havent give customer services a call on 202 from your o2 phone or 0344 809 0202 and they can advise further.

There is a guide here on porting as well

Re: Phone switch

Bambino — Wed, 28 Feb 2024 22:16:51 GMT

@Apf1 It shouldn't take more than 24 hours: Migration & porting into O2 - O2 Community

If you think EE are cowboys, welcome to the rodeo.

Re: Phone switch

jonsie — Wed, 28 Feb 2024 22:19:42 GMT

Welcome to Jesse James gang....and you thought EE were the cowboys....

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202